SALES

  • Outbound and Inboud sales
  • Cross e Up sell

CUSTOMER SERVICE

  • Customer Care Service and Relationship
  • Service complaints
  • Loyalty and Retention

SOCIAL MÍDIAS

  • Monitoring
  • Negotiations with the internal areas
  • Engagement
  • Insights for Business

BACK - OFFICE

  • Analysis and Fraud Prevention
  • Dealings critical cases
  • Dealings with regulators agencies (ex. Anatel, Procon)

COLLECTION

  • Collection
  • Due Negotiation
  • Credit recovery

TECHNICAL SUPPORT

  • 1º level Help Desk Service
  • 2º level Field Service
  • Monitoring and Environment management