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  • ANDREA FECHIO SANTOS

    Operations Manager

    For more than 15 years, Andrea has been leading projects for the transformation of client relationship and satisfaction services in large companies, seeking to structure ways that offer the best client experience with the brand.

    During these years, she had led operations and put into practice strategies for process optimization and the implementation of new technologies, with the aim of increasing productivity and operational efficiency. She has worked for companies such as B2W, Accenture and Natura.

    Andrea has great leadership and planning skills, and she is very good at identifying ways to improve the client’s experience. She is also passionate about transforming internal processes so that people engage with the purpose of serving the client.”