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    Operations Manager

    Liliana has worked in the Contact Center segment for 10 years, 7 of which were spent in Actionline, both in active and receptive operations and with a strong focus on sales.

    She has worked in back office, loyalty, retention, profitability, and Churn reduction, focusing on dynamic processes and the best practices of market management.

    Liliana has great leadership and motivation skills, aiming at delivering consistent and growing results by adding quality, speed and efficiency through creative and innovative processes.

    Her most important challenge is to always provide clients with the best possible experience, regardless of the channel they use (phone, e-mail, chat, social media, SMS, etc.)