Valter Costa has over 22 years of experience, working as an Operations Manager in various segments such as collections, sales, customer service (SAC), backoffice, and chat for diverse clients including Rede Unibanco, Telefônica, Enel, Claro, and Vivo. Currently, he is the Collections Operations Manager, with a focus on people and results. Valter leads large operations and teams with engagement, passion, and improved results. Throughout his career, he has refined techniques for developing and training team members, possessing analytical skills to identify opportunities and achieve goals through effective operational planning and strategy execution. He holds degrees in Business Administration and Marketing from Universidade Capital Federal - Unifecaf, where he developed skills to integrate market knowledge with managerial practices.