Growth in the recovery of amounts and reduction in consumer delinquency and aging rollovers

Challenge

Reduce the delinquency portfolio of a client in the brewery sector as a whole and reduce aging rollovers.

We promote digital presence in order to communicate with the end consumer through various channels, implement personalized strategies, and increase the value of the recovered amount.

Solution

We implemented a personalized engagement strategy tailored to the specific needs of the end consumer based on the length of delinquency. Additionally, we automated customer service for new clients through RPA, ensuring greater efficiency and agility in the processes. We also strengthened the digital presence in portfolio management, enabling more agile and effective interaction.

Results

Before implementing our strategies, the average amount of overdue payments recovered was 9 million. Now, we have reached an average of 13 million, representing a 45% increase in our recovery capacity. Additionally, we are currently recovering about 18% of our base monthly, demonstrating the effectiveness of the measures adopted.