Marcelo Batista is a recognized specialist in the segments of Telemarketing, Retention, and Collections, with over 10 years of experience. He has solid experience with brands such as Oi, Tim, Vivo, Claro, Bradesco, Banco do Brasil, Itaú, Via Varejo, Icatu, and Sky. Marcelo is known for his skills in leading NOC and Control teams, as well as his talent for interpersonal relationships at all levels.

With an entrepreneurial and analytical profile, he plays a crucial role in dialing strategies, financial projections, and mailing clustering in the Contact Center sector. Additionally, Marcelo is an expert in SQL, VBA, and R programming language, using these skills to identify issues, implement automated processes, and present results effectively and clearly.