We tripled the volume of customers served within 1 minute.

Challenge

For a client in the POS terminal sector, we faced the challenge of improving customer service levels and increasing the volume of customers served within 1 minute.

We tripled the volume of customers served within 1 minute through operational strategies and entry mapping.

Solution

We reviewed the operation's start times based on peak activation hours and built a structure focused on operational efficiency, ensuring faster and more satisfactory service for users.

Results

We evolved from a scenario where only 31% of customers were served within 1 minute to a remarkable performance where 92% of customers were served within the same timeframe. We tripled the volume of customers served and achieved a 61-percentage-point increase, reaching this milestone in record time.