Liliana Araujo is an experienced leader in the Contact Center sector, with over 20 years of expertise in Quality and High-Level Operations. Her career includes managing large-scale sales operations and focusing on Customer Experience (CX), serving major clients such as Claro and BV Financeira. With a strategic approach, Liliana implements processes that ensure high standards of service and operational efficiency. She is recognized for her ability to identify improvements and lead initiatives that increase customer satisfaction and team performance. Graduated in Business Administration from Universidade Unicid, her commitment to continuous development and operational excellence makes her a valued figure in the industry, always seeking innovations to improve business results and customer experience.