Talita Yone has 14 years of solid experience in management, developed entirely at Actonline, where she played a crucial role in the implementation and growth of prominent brands such as Heineken, MercadoPago, MercadoLivre, Flash, and SumUp. Her career is marked by leading strategic projects that resulted in a significant increase in revenue and operational efficiency for these companies. With a multiskill approach, Talita has excelled in managing various business areas, including mass and consultative sales, collections, and customer service (SAC). Her results-oriented focus led to substantial improvements in profit margins and customer satisfaction, reducing delinquency and enhancing customer retention through more efficient and integrated processes. Her strategic leadership generated a positive impact on resource optimization and alignment of operations with organizational goals, increasing the competitiveness of the companies she works with. A graduate in Financial Management with a postgraduate degree in Business Analytics from FMU, Talita combines theoretical knowledge with robust practice to lead multidisciplinary teams and foster a high-performance environment.