Douglas Oliveira has over 22 years of experience leading CX and Inside Sales projects and operations for clients such as Itaú, Santander, Banco do Brasil, Vivo, Gympass, Enel, Zurich, Icatu, BV, Pepsico, Flash, Sami, Flash Benefícios, and Quinto Andar. He specializes in people management, organizational development, culture, and leadership, with a focus on innovation, operational efficiency, quality, and continuous improvement. With an MBA in Business Management and Quality Strategy, Douglas excels in deploying new projects from initial planning to final implementation, managing multidisciplinary teams, and implementing strategies to increase revenue and customer satisfaction. Additionally, he possesses skills in financial management, negotiation, communication, adaptation to change, and organizational restructuring, demonstrating adaptable leadership focused on integrated results that unite people, business, and processes.