Fernando Pires is an Operations Manager with over 15 years of experience. He has extensive knowledge in CX and CS service, as well as BackOffice and Reclame Aqui services, with a focus on empathetic and humanized customer service. Among the most notable projects in his career are companies such as Philips, Epson, and PayPal, always aiming to develop his team members for both professional growth and achieving KPIs, while supporting his clients in maintaining consumer satisfaction with balanced investments and operational costs. Fernando is highly analytical and passionate about technology. He holds a degree in Management Processes from Universidade Cruzeiro do Sul.