Leonardo Riva is committed to helping ACTIONLINE achieve the best profits by meeting all the company's goals. Graduated in Contact Center Management from Universidade Nove de Julho, he has 16 years of professional experience dedicated to the commercial area, projects, people management, and customer relationship and experience, both internal and external. Throughout his career, he has gained experience and capability in roles such as Superintendent of Operations & Planning, General Manager, Operations and Projects Manager, and Digital Media Manager, always working with and forming teams of excellence and high performance through strong leadership and presence with the team. As a management model, he always seeks to base his approach on "leadership by example," including the goal of working together. He believes the best training model is "Learning by Doing." Over the years, Leonardo has acquired strategic skills that have provided professional growth while maintaining the capacity for innovation. He has a constant need for achievement, with a commitment to overcoming obstacles with confidence and making things happen. He has had the honor of working with various clients, such as CLARO, VIVO, NEXTEL, TIM, ATHENA SAÚDE, VB BENEFÍCIO, GYMPASS, EDITORA GLOBO, AGIBANK, ITAÚ, ANIMA, SKY, NET, COGNA, VIA VAREJO, and ODONTOPREV, in various segments including outbound, inbound, collections, retention, chat, email, omnichannel, reverse URL, AGV, and landing page.